Highlight of Episode 2, SERVICOM Help Desk Radio Programme
The 2nd Edition of SERVICOM Help Desk Radio Programme had SERVICOM Team Lead Mrs Jummai Abdullahi as the discussant for the day, the discussion was centered around SERVICOM methods and approaches for service excellence in Ministries, Departments and Agencies (MDAs).
She mentioned that SERVICOM works to ensure that services are there for the people to access with no difficulty or unnecessary delays and said SERVICOM had a complaint mechanism through which citizens’ issues bordering on service failure could be handled to ensure their satisfaction. She read out SERVICOM Phone lines and social media handles and encouraged citizens and the general public to use these avenues to reach the Office so that their complaints on service failure can be looked into.
These details are:
Instagram : Servicom _ officialpage
Twitter : @Servicomoffice
Phone Nos: 08106419581
She noted that SERVICOM Units have been established in all MDAs to drive the service delivery initiative and encouraged that such Units should be consulted by the public when they experience any form of service failure in any government establishment.
The National Coordinator gave a feed back on the complaint of non –payment of benefits by Retirees of Nigerian Airways. She said the SERVICOM Office engaged the Team representing the Retirees and the Ministry Officials and that officials of the Ministry of Finance have promised to expedite action in addressing the complaint.
The National Coordinator also said that the Immigration Nodal Officer has assured that complaint by one Mr. Simeon of non-issuance of Passport by the Nigerian Embassy in Japan will be attended to in a short while.