Episode 84 of the SERVICOM Help Desk Radio Programme held on the 21st of August 2019 to enable the continuation of the previous day’s Episode where the Federal Aviation Authority of Nigeria (FAAN) and the Nigerian Quarantine Service made some clarifications about their services and processes.
The National Coordinator / Chief Executive Officer of SERVICOM Mrs. Nnenna Akajemeli while reacting to the narration by a studio complainant on how money was allegedly stolen from his bank account, gave a feed back of a complainant whose N16 Million Naira was allegedly stolen at a bank in the course of generating his BVN. She said the said amount was however returned after SERVICOM’s intervention through the Economic and Financial Crimes Commission (EFCC).
In the light of this, she assured Mamman Aliyu that he will equally get justice and have his money back. She used the opportunity to appreciate the EFCC Chairman Mr Ibrahim Magu and the SERVICOM unit of EFCC for being efficient and functional.
The SERVICOM Nodal Officer of FAAN Mrs. Okoye enquired from the Quarantine team What quantity of food a traveller could travel with without making any payment as customers have raised complaints about being asked to go to the Quarantine Desk to pay the sum of N2,000. She also enquired what travellers were expected to pay on food items Per Kg and whether or not travellers could travel with fresh foods and vegetables.
Mr Idachaba Ebenezer, Director Laboratory Management Service in the Nigerian Quarantine service, said there were no limits to the quantity of food one could travel with.
“The basic purpose of the service is to ensure that whatever food you are carrying out of the country is free of pest, which may be insect, disease and contaminant. This is done because Nigeria is a signatory to international protocols. If your food items are free of any of the pest, a certification is done right there”, he said.
According to him, “charges that are raised are used for that certification, they are not revenues rather they are called User Fees under government regime and the basic minimum is N2,000”.
The National Coordinator of SERVICOM advised the Quarantine Service to come up with standards on how they want travellers to package their foods that will make it easier for them to travel with and to also publish the category of items allowed for travellers or customers to see in the airports, adding that the essence of this was for service improvement.