HIGHLIGHT OF EPISODE 7 OF SERVICOM HELP DESK RADIO PROGRAME
The Head of Curriculum in the SERVICOM Institute Mr Gbenga Oloke led the discussion for the 7th episode of SERVICOM Help Desk Radio Programme which held on the April 17th 2018 . He gave insight into how SERVICOM engages the Ministerial SERVICOM Units for Service Improvement in the Ministries, Departments and Agencies of government so that quality service is delivered to service takers.
Oloke said the SERVICOM Institute was primarily set up by the government to provide trainings to public servants on various aspects of service delivery for continuous improvement in service delivery processes noting that innovation and excellence in service delivery were key to customer satisfaction. Pilot projects are used by SERVICOM to demonstrate the importance and workability of service improvement in MDAs.
He noted that constant Service improvement planning by MDAs would help them to identify gap in their delivery processes and explained further that SERVICOM Compliance evaluation also enables the identification of gaps which are tackled during trainings by the SERVICOM Institute.
SERVICOM National Coordinator, Mrs Nnenna Akajemeli, noted with delight that through the SERVICOM Help Desk Radio programme, many service delivery related complaints have been channelled to the office and they are being resolved through engaging complainants and service givers.
She commended the Nigerian Police Force for stationing a liaison Officer at the Brekete Family Programme, noting that this would hasten resolution of police related complaints or feed-back from the public and commended him for making his phone number available to the public.
The National Coordinator used the occasion of the programme to advice citizens to always follow due process in lodging complaints in MDAs as every organisation has its peculiar complaints process.