The Episode 160 of the SERVICOM help desk Radio programme held on the 11th of January 2022, the National Coordinator, Mrs Nnenna Akajemeli and Mrs Henrietta of the Public Awareness Unit where in the studio for the first time in the New year 2022 to enlighten the Public on service delivery matters.
The NC wished the Ordinary President a Happy New Year and thanked him for institutionalising healthy competition amongst Governors in the country and opening the eyes of the masses to new possibilities by holding service givers more accountable to rendering services they were employed to render.
We will report more of customer service experience this year based on the promises on each MDA service Charter and emphasis on reporting and measuring service experience, she said. The added that this is the year to be more accountable and show more visible and improved customers service.
We have a training Institute that can meet the training needs of each MDA in other to increase their productivity and reduce service failure.
There were no emerging issues for SERVICOM to attend to
Mrs Henrietta Okokon
Public Awareness Manager.