The Federal Government of Nigeria through the SERVICOM Presidency Headquarters’ has given her scorecard by appraising the service delivery improvement process at the Nigerian Immigration Service (NIS) as highly commendable.
This appraisal was given today when the National Coordinator/ CEO SERVICOM attended the Grand Finale / Awards presentation at the Nigerian Immigration service Headquarters Abuja, toady 27th July 2020.
Akajemeli in her paper presentation commended the Nigeria Immigration Comptroller General (CGI), Muhammed Babadede, and his management team for their commitment to entrenching the culture of improved service delivery in the NIS.
The National Coordinator/ CEO stated that SERVICOM is determined to ensure that people get rewards for reformations and improved service delivery processes as at when due.
According to her, appraisals provide the opportunity to recognize and reward employees and ensure they feel valued for the work that they have done. Appraisal systems she said, always exist to improve organizational efficiency by ensuring that individuals perform to the best of their ability, develop their potential, and earn appropriate rewards . This in turn she said would lead to improved organizational performance.
She called on CEOs to always recognize employees and reward service excellence which is key to the reformation process ongoing in the NIS.
‘’This in turn would increase productivity at work, generate higher revenue, and most importantly increase customer satisfaction’’, she added.
Mrs. Akajemeli further said that the success and the failure of service delivery lie with the leadership of NIS, hence the central role that leadership plays in the achievement of our national ideals cannot be overemphasized.
In his welcome address the Comptroller General of Immigration Muhammed Babadede, MFR CGI said that it was with the guidance of SERVICOM Presidency that gave him the drive to attain these feats in NIS.
He further stated that service delivery improvement is key if our achievement must be validated by the public.
He called on the awardees and Officers in his Command to double up efforts and cooperate with each other to serve Nigerians right.