The National Coordinator/CEO SERVICOM, Mrs Nnenna Akajemeli has commended excellent service delivery in the Nigerian Immigration Service (NIS).
This commendation was made recently at the commissioning of the resuscitated NIS contact (call) Centre and Chat Room at the Nigerian Immigration Service (NIS) Headquarters during the week.
Mrs Akajemeli further explained that, the effort of the Nigerian Immigration Service in restoring the Contact Centre and Chat room is highly commendable, and would bring about beneficial changes and likewise produce excellent service delivery.
She however highlighted that, the platform is exclusively initiated for connectedness by having people chat with NIS real time to create receptiveness to new ideas different from the familiar conventional way of operation and also for accountability purposes.
While commending the efforts of the Nigerian Immigration Service for extending the Contact (call) Centre to the States and Zonal levels, the National coordinator stated that the idea would give the SERVICOM office greater opportunities of taking services to the public.
In his welcome address, the comptroller General of Immigration Muhammad Babandede MFR Informed the National Coordinator that the Nigerian Immigration Service has come up with ideas to improve its service delivery process to Nigerians.
‘’we have made provision to a chat line for Nigerians to relate from any destination around the world’’ he said.
The Service he added have also put in place a payment platform, where forms are filled and completed for payments on line, furthermore he added that the service have also made provisions to have appointment systems in order to reduce stress for Nigerians.
Mr Babandede warned Nigerians not to patronize fake recruitments agents stating that the Nigerian Immigration Service recruitments would cut across the 774 Local Government Area Councils in the country, which will be done in a transparent and efficient manner.
Henrietta Okokon (Mrs)
Public Awareness Manager
12th July, 2021.