The National Coordinator/CEO SERVICOM, Mrs. Nnenna Akajemeli, has lauded the Federal Medical Centre Ebute Metta initiatives towards driving the culture of excellence given, by testimonies of service delivery experienced by patients in the Centre.
This commendation was given when the National Coordinator paid an advocacy visit to the Medical Centre during the week as part of her working visit to firm up deliveries on Open Government Partnership (OGP) commitments in improved service delivery thematic area.
The National Coordinator said the culture of excellence, innovations and technology witnessed in the Medical Centre attest to the value placed on the Service Delivery Initiative of the Federal Government of Nigeria, and SERVICOM’s commitment to actualize the mandates in the Open Government Partnership’s program.
According to her, SERVICOM is working assiduously to position excellence in the customer service drive of this administration by ensuring it attains connectedness between intuitions and the Citizens.
She informed the Chief Medical Director of President Muhammadu Buhari’s Commitment to the OGP Initiative as being governed by four major principles such as Transparency, Accountability, citizens’ participation and technology.
Mrs. Akajemeli said that due to the centrality and the importance of the Federal Ministry of Health’s services to the citizens, SERVICOM selected to work with the Ministry’s Hospital Services Department, Federal Medical Centres Ebute Meta and Keffi, because of the high customer facing services they render to Nigerians.
She advocated for a total commitment and by –in by the CMD On the implementation of improved service delivery commitment, which would involve development/ review of service standards as contained in the service charters of selected service windows in line with National Guidelines. This she said is key in streamlining systems and promises in line with the charter.
‘’We would also develop a monitoring and reporting framework for the implementation of selected service standards in charters of selected service windows’’, she added.
Furthermore, she solicited for the CMD’s collaboration with SERVICOM, as the customer service arm of the government to put in place systems and mechanisms to ensure implementation of the service standards within the delivery period of OGP NAP11 which falls within 2019- August 2022.
Mrs. Akajemeli further stated that performance would be assessed regularly or intermittently by SERVICOM Presidency and the International Review Monitors (IRM), OGP Headquarters, Washington DC.
She called on the CMD to spearhead, own, and support staff sensitization trainings for the project and also carry out awareness campaigns for their service takers.
In his welcome address the Chief Medical Director ( CMD) , Federal Medical Centre , Ebute Metta , Dr. Adejuwon Adedamola Dada, informed the Coordinator that the Centre had bridged the Clinical and the Financial aspect of their processes into an E Card and Wallet for ease of business.
He further informed her that the Center had keyed extensively into innovations and is completely technology driven with states of the art operating theaters, 100% Molecular Laboratories, gas plants, well equipped wards as well as hardworking and dedicated work force to attain the culture of excellence witnessed.
Dr. Adejuwon concluded by pledging Managements’ commitment to embrace the culture of service excellence, by rendering quality and efficient services in all the Service Departments of the Centre.
Public Awareness Manager (SERVICOM)