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🔔 Challenge Service Failure At The Point Of Experience By Visiting The SERVICOM UNIT Of The Concerned Ministry, Department or Agency    |    🔔 Challenge Service Failure At The Point Of Experience By Visiting The SERVICOM UNIT Of The Concerned Ministry, Department or Agency
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About us

SERVICOM is an acronym for Service Compact with All Nigerians

It was established in 2004 as the outcome of a Three-day Special Presidential Retreat on Service Delivery with the President, Ministers, Special Advisers, Presidential Aides and Chief Executives of major Extra-ministerial Departments and Parastatals.

It is an initiative of the Federal Government of Nigeria conceived to promote effective and efficient service delivery in MDAs to ensure customer satisfaction and to manage the performance-expectation gap between Government and citizens as well as other members of the public, on issues of service delivery.

SERVICOM equally gives the public the right to demand good services as contained in MDAs’ Service Charter, One of its goals is to ensure that service takers understand their rights to public services, the service standards they should expect and how to demand for that service or speak up where it is deficient or lacking.

SERVICOM, is a solemn compact as well as an institutional mechanism conceptualized to fight against service failure by ensuring that organs of government in Nigeria deliver to citizens and other residents in the country, the services to which they are entitled to.

SERVICOM operates through a network of Ministerial SERVICOM Units (MSUs) established in all MDAs to refocus every institution in the public service towards better service delivery and supports these MSUs to write up Service Charters, establish Complaints Systems at service front-lines as well as develop Service Improvement Plans

CORE VALUES

Excellence

We are dedicated to giving the best and world class service achieving excellence

Integrity

We act with honesty and integrity, not compromising the truth

Accountability

We accept our individual and team responsibilities

Efficiency

Being efficient & effective in our approach to improving service delivery

Commitment

To service that impacts lives of the citizens

WHAT WE DO

  • 1. To Coordinate efforts by Ministries, Departments & Agencies (MDAs) to formulate and implement service charters in MDAs
  • 2. Regularly monitor and report to his Excellency, the President on the progress made by each of the Ministries and Agencies in performing their obligations under this charter
  • 3. To carry out independent surveys of the services provided to citizens by the MDAS, their adequacy, their timeliness, customer satisfaction and widely publicize the results to keep citizens fully informed
  • 4. To heighten public awareness of the damaging effects of service failure to the Nigerian society and social structures
  • 5. To promote attitudes by which citizens would recognize the need to challenge service failure as their civil rights as well as responsibility; and
  • 6.To build capacity of public servants to deliver excellent services by promoting best practice in service delivery

OUR MISSION

To Improve Citizen Satisfaction By Promoting Service Excellence In Public Services

OUR VISION

To be the Foremost Change Agent for Service Excellence

GUIDING PRINCIPLES

  • Affirmation of commitment to the service of the Nigerian nation
  • 2. Conviction that Nigeria can only realise its full potential if citizens receive prompt and efficient services from the state
  • Consideration of the needs and rights of all Nigerians to enjoy social and economic advancement
  • Dedication to deliver services to which citizens are entitled timely, fairly, honestly, effectively & transparently
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