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🔔 Challenge Service Failure At The Point Of Experience By Visiting The SERVICOM UNIT Of The Concerned Ministry, Department or Agency    |    🔔 Challenge Service Failure At The Point Of Experience By Visiting The SERVICOM UNIT Of The Concerned Ministry, Department or Agency

Igwe Casmir( Msc. B.Tech, OCA,MCP,MCDST,MNCS)

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Mr. Igwe is a graduate of Mathematics and Computer Science from Federal University of Technology Minna , He obtained his Master’s degree From The National Open University in Information Technology and is currently pursuing his Phd with African Centre of Excellence on Technology Enhanced Learning(ACETEL) . He is a highly motivated and result driven Data / IT Specialist with over 15 years’ experience delivering various Business Intelligence projects across a wide range of sectors including Public Sector, Private, NGO. With hands on experience in designing, developing, and delivery of automated, scalable analytical solutions using advanced statistical methods, business intelligence tools, data mining tools and techniques. Adept at exploiting complex and large datasets using machine learning algorithms and data science techniques to provide decision makers with actionable insights that drive business profitability and growth. Passionate data evangelist capable of developing clear and effective KPI reports, dashboards, data visualizations, data mining models, customer acquisition and retention models, cross sell and upsell models, forecasting, performance models and partnering with stakeholders to provide answers to key business questions. An achiever with excellent communication, attention to detail and strong analytical skills, and ability to plan and organize deliverables efficiently. He is a trained facilitator in IT and human resources development. He has attended many workshops locally and internationally such as

ISO 9004: 2018 Quality Management for Organizational Resilience and Sustained Success: Morocco , Casablanca Idou Anfa Hotel, 16th to 29th November 2025,ISO 10001: 2018 Quality Customer satisfaction and Complaint Handling: Guidelines for Codes of Conduct for Organizations Onomo Hotel, Kigali, 24th to 30th November 2024, ISO 10667-1: 2020: Assessment Of Service Delivery, Procedures And Methods In Work And Organizational Setting Nairobi, Kenya, 3rd -16th ,December.2023, ISO 9001;2015 Qms Implementation As A Tool For Measuring Quality & Standards Of Service Delivery In Public Service Istanbul, Turkey 4-17 December, 2022 , ISO 9001:2015 Service Delivery Performance Index Certification Nairobi Kenya 24-31 October 2021, DataScience (Analytics, Visualizations, Projections and modelling) Pairview IT Center UK 3 Months, Website and Hosting Management Training workshop (Nigeria Internet Registration Association NIRA) NIRA Complex , 8 Funsho Willians Avenue Surulere Lagos ,4th -5th December, 2019, ISO: 9001:2015 Quality Management System Certification Training. (ASCELLON Corporation) Hues Boutique Hotel, Corniche-Diera, Dubai UAE 27th -31st November2019, Nigeria Open Data Source Portal Management Abuja .28th May 2019, ICT 4 Change, the future of Big data, IOT and Cloud Computing (Huawei University), 8th -12th Feb, 2019, Capacity Building Workshop of e-government in Nigeria (Korea International Cooperation (KOICA) Agency) January 29-February 2(Abuja) 2018

He is Oracle Certified, Microsoft Certified, CMD trainer Certified and a Member of Nigerian Computer Society

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