The National Coordinator and Chief Executive Officer SERVICOM, Mrs Nnenna Akajemeli has said that capacity development training is key to fostering improvements in service delivery processes in MDAs.
This disclosure was made when she flagged- off a week long capacity growth development training on horsemanship in service delivery organized by SERVICOM for the Nodal / Focal Officers from various Ministries Departments and Agencies (MDAs), during the weekend in Owerri , Imo State.
Mrs Akajemeli stated that the training was put in place to bring about a commitment that would leave a lasting positive attitudinal change for every participant that would culminate into improvements in service delivery processes in MDAs.
According to the Coordinator, as part of SERVICOM‘s mandate the programme would arm officers to gain mastery of people and situations in order for them to act professionally despite the negative attitudes of customers in the post Covid 19 era.
She said that the programme was designed to help service providers have a better understanding of the services they are to render and communicate same through their service charters for quality service delivery experience for the citizens.
The Coordinator further stated that the training is in line with SERVICOM’s mandate, which is to build skills of public servants in order to deliver excellent services by promoting best practice in service delivery.
Akajemeli also said that the expected outcome of the training workshop was to strengthen the SERVICOM foot soldiers on how to close Service delivery gaps and failures and implement service improvement measures that would enhance quality services in all MDAs.
Mr Ambrose Okpalake the training Consultant with Ascellon International Training Consultancy Firm in his remarks said that, the training programme would give ownership , understanding and situation management skills to participants on service delivery with relation to its environments ( MDA) as they differ in responsibility to the Nigerian citizens.
He further stated that the horsemanship programme would also equip participants with mastery and requisite knowledge for quality service delivery implementation, its measure and growth especially in the post Covid – 19 era.