Highlight Episode 77 of the SERVICOM Help Desk Radio Programme.

Episode 77 of the SERVICOM Help Desk Radio programme which held on 9th July 2019 had Pension Transition Arrangement Directorate (PTAD) as its guest. The National Coordinator  and Chief Executive Officer of SERVICOM, Mrs Nnenna Akajemeli said PTAP had been brought to the studio as promised, to look into the complaints of a pensioner  Mrs. Maria Aliyu as well as other pensioners.

“We are engaging the service providers and the service takers for justice to be served and for us to serve the people right, this is part of the mandate of SERVICOM so that citizens are better served”, the National Coordinator said.

The Executive Secretary of PTAD Mrs. Sharon Ikpeazo who came with her team, took time to listen to complaint of Mrs Aliyu after which she explained some discrepancies that were discovered on the case of the complainant after due interrogation by her Office.

According to the PTAD boss “PTAD inherited payrolls without correct information so the essence of us carrying out documentation is to get their correct information so that messages can reach them appropriately.”

“In PTAD, we have monitoring and compliance unit under which we also have the anti-corruption and transparency unit to do a thorough check because of the dubious payment that was happening in the past. We have now verified savannah sugar company staff and have asked government to give us approval to pay them. NITEL and Delta Steel staffs that were long forgotten have been verified and put on payroll” she explained further.

She  said Nigeria is a great country and those in government should practice open government by giving appropriate  information to citizens, nothing that “’if we don’t sort out Pension payment we can’t sort out corruption in this country and that is why our goal and mission is Passion, Transparency, Accountability and Dedication”.

The participation of PTAD in the SERVICOM Help Desk Radio programme gave opportunities for scores of pensioners with complaints to follow the PTAD Team to the office to have their complaint resolved.