Highlight and Matters arising from Episode 220 of the SERVICOM Help Desk Radio Programme.

The Episode 220 of the SERVICOM help desk Radio programme held on the 27th of June 2023, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mrs Henrietta  Okokon  of  the Public Awareness Unit  where in the studio.

The N.C thanked the Brekete Family and advised customers not walk away but challenge the service failure because those on that seat are meant to provide services to them. SERVICOM is the customer service and the front desk in all MDA’s therefore should be approached.

She handed over to the Public Awareness Manager who spoke on the Topic- Strategies to Improve Customer Satisfaction in MDA’s, she said customer satisfaction is the measurement of how happy your customers are for product and services rendered to them and how it meets their expectations. The flexibility of your services and  feedback  play a vital role in improving customers satisfaction, she added.

The Awareness Manager said communication is key in service delivery and making customer satisfied should be a top priority of every service giver in MDA’s and one of the things we do in SERVICOM Office is organising Quarterly Breakfast meeting for MDA’s to tell us how they render their services to customers both the internal and external ones.

She advised MDA’s to invest in the training of their front-line Desk officers in other to render professional service and do it with empathy, value the customer and socialise with them by creating customer community in service delivery.


There were no emerging issues for SERVICOM to attend to.

Mrs Henrietta Okokon.

Public Awareness Manager.