Highlight and Matters arising from Episode 116 of the SERVICOM Help Desk Radio Programme.

The Episode 116 of the SERVICOM help desk Radio programme held on the 29th of September 2020, The National Coordinator/Chief Executive of SERVICOM, Mrs Nnenna Akajemeli and the public Awareness Manager, Mrs Henrietta okokon appreciated the Ordinary President and the Brekete family.

We came with the FCT Primary Health Care Board; the NC said that the aim of bringing them is to make sure the services they render touch the lives of the citizens and to create awareness in the sector. Dr Nndaeyo Edward, Acting Executive Secretary of FCT Primary Health Care Board and Mrs Bumi Olowokera, the Nodal officer SERVICOM FCT were in the studio.

Dr. Ndaeyo thanked the Ordinary President for doing a good job by fighting the COVID-19 pandemic and said that primary healthcare is a democracy programme which is healthcare driven for the people, by the people and of the people. Primary healthcare is actually dead because the people are not involved; the FCT is disconnected from the national programme therefore a law was enacted in June 2019 by the President after 30 years to make primary healthcare programme to work, Dr. Nndaeyo added.

The Minister, Mallam Mohammed Musa Bello has approved that the law should start working in the FCT, Dr. Nndaeyo said. We are putting in place leadership and governance structure and system in the FCT and to community and households.

We now have a primary healthcare board that is strong and the Abuja Municipal Area Council Chairman will be the Chairman after the inauguration today in FCT and many grassroots personnel will be members of the committee which will be meeting quarterly and the committee will be registered as a community based organisation, Dr. Nndaeyo further stated

Any organisation like W.H.O and UNICEF will have to go through this organisation in Nigeria to carry out their activities for them to work together.  Dr. Nndaeyo said. Doctors and health workers in communities are to explain the kind of services they render if not, they will be liable in the court of law, primary health care is when the community, partners and equity comes together.

The government now has a law that funds would now come from Federal Government to states and from there to the Clinics directly, he added.

62 primary healthcare facilities, that is one per-ward have already gotten the funds (601,500) accompanied with insurance, you can enter the health facility without paying any money and there is accountability for every fund, he said.

Dr. Ndaeyo further added that, the FCT has 247 health facilities, 6 are without staff while 112 has and can give services, the other 100 has but cannot deliver adequate services therefore  plans are on ground to recruit staff within the next 3 years.

Below is the emerging issue needing SERVICOM’s attention


S/N Complainant Issue Remark Responsibility
1. Mrs Labija Amaja Stoppage of her salary from school screening  committee N.C to engage Public Complaints Commission NC


Team B

2. L.C Martine’s wife. Arrest of her husband N.C to use SERVICOM method to address the issue NC


Team A



Mrs Henrietta  Okokon

Public Awareness Manager.