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Ease of doing Business: SERVICOM boosts Capacity of Corporate Affairs Commission Help-Desk Managers.
Service delivery in the business sector has been given a boost by the SERVICOM Institute with a capacity enhancement training on Customer-Care and complaints handling for Help–Desks Managers of the Corporate Affairs Commission (CAC).
The Help-desk Managers in CAC are saddled with the responsibility of attending to customer complaints and enquiries in regards to registration of businesses and other obligations of the Commission to the public.
SERVICOM National Coordinator, Mrs. Nnenna Akajemeli said at the commencement of the training in Abuja over the weekend, that the role of SERVICOM in the newly inaugurated Presidential Ease of doing Business Council (PEBEC) involves capacity enhancement of MDAs on various aspects of Service delivery especially in customer satisfaction and tracking of feed-back.
She emphasized the importance of customer satisfaction in the service delivery equation, noting that the members of the public are customers of government institutions who should be treated well as they contribute hugely to revenue generation through taxes and other bills they pay while receiving services.
“I want to liken service takers to the hen that lay the golden egg for the government, the golden egg here being revenue with which government is run, this means that service takers deserve to be treated well”, she said.
According to SERVICOM Coordinator, “this training will guarantee access to quality services by the business community within and outside the country as they will begin to receive the highest level of care and response at the Help-Desks of the Corporate Affairs Commission across the country”.
A participant at the Training, Mr James Esa was optimistic that their job would be made easier with the acquired knowledge and skills.