Entries by Mfon Iniunam

Creating A Culture Of Accountability For Service Delivery In Government Ministries, Departments, And Agencies

Introduction Accountability in government service delivery refers to the notion that officials and organizations within the government are accountable for making sure the services they offer are of high quality and meet citizens’ needs. This entails being open and accountable for their actions, as well as being transparent about how they use public resources. Maintaining […]

The Role of Technology in Improving Service Delivery in Government Ministries, Departments, and Agencies

Technology has transformed the way we live and work, and government organizations are no exception. In this post, we will look at how technology can help government Ministries, Departments, and Agencies improve service delivery (MDAs). Introduction The delivery of services to citizens is a crucial function of government organizations, and technology has the potential to […]

Creating a Customer-Centric Culture in Government Ministries, Departments, and Agencies in Nigeria

Introduction Creating a customer-centric culture in government organizations is essential for delivering quality services to citizens. But, as we all know, it’s not always easy for government agencies to put citizens first. Bureaucracy, red tape, and politics can all make it difficult for leaders to focus on the needs of their customers. However, by creating […]

The Role of Leadership in Driving Quality Service Delivery in Government Ministries, Departments and Agencies

Introduction Quality service delivery is a critical aspect of any government Ministry, Department and Agency as it directly impacts the satisfaction and trust of citizens. As such, leadership plays a crucial role in driving and maintaining quality service delivery in government agencies. In this blog post, we will explore the various ways in which leadership […]


The National Coordinator/ CEO SERVICOM, Mrs Nnenna Akajemeli, has called on leaders and Public Servants to imbibe the principles of good governance and uphold Public institutions to deliver services that are tailored towards meeting the needs of the citizens. The National Coordinator made this call during a week long conference in Calabar with the theme” […]