The Episode 149 of the SERVICOM help desk Radio programme held on the 12th of OCT 2021, the National Coordinator, Mrs Nnenna Akajemeli and Mr Tony Ochelebe of the Public Awareness Unit where in the studio to enlighten the Public on service delivery matters
The NC appreciated various MDA’s even as they celebrate their customer service week and the Ordinary President for the partnership. She spoke on the ‘’Importance Customer Service’’ and said we do Government business from Government office, we should therefore treat them Professionally and with sensitivity.
In these season of Customer Service week, when you don’t get customers, it’s a warning sign that your services are not good enough, the NC said. We appreciate as many that have gone the extra mile in delivering services and making customers getting value for their money. She added that stakeholders should be patiently attended to with respect, friendliness since some of the come in with much pains and these will reduce the burden they came in with.
Trainings are organised for officers and the essence is to add value and become better in what they do, the NC said. We have a SERVICOM INSTITUTE that train officers in different capacity and when they come, we training them according to the service delivery needs of their organisation.
There were no emerging issues for SERVICOM to attend to
Mrs Henrietta Okokon
Public Awareness Manager.