The Federal Government of Nigeria has called on key public sector bureaucrats to be fully committed in the process of the Open Government Partnership initiative of this administration.

This call was made when the National Coordinator / CEO SERVICOM, Mrs. Nnnena Akajemeli, made an advocacy visit to the Federal Ministry of Transportation today 24th July 2020 in Abuja.

The National Coordinator stated that the Open Government Partnership process demands high synergy with development Agencies, partners, and non- implementation of the revised standards in service charters by the MDA’s.

According to Akajemeli, due to centrality and the importance of the Federal Ministry of Transportation’s services to the citizens, the President has approved that the Ministry constitutes the first pilot project on the delivery on NAP 11 Commitment 15.

Mrs. Akajemeli, further said that  SERVICOM Presidency have selected two agencies under the purview of the Ministry’s  Department of Transport and Mass Transit Administration, such as Nigeria Maritime Administration and Safety Agency ( NIMASA) and Nigeria Ports Authority ( NPA), because of the nature of services they deliver to Nigerian citizen’s and high-level interface.

She stressed on the tremendous importance of improved service delivery commitment 15 roles of pilot MDA’s and reeled out the strategies SERVICOM will adopt as critical partners in this process.

The Coordinator explained that SERVICOM will carry out advocacies for total buy-in by the CEOs, key partners, and stakeholders on the implementation of improved service Delivery commitment.

She called on the MDA’’s to develop/ review the implementation of service standards as contained in their service charters of selected service windows in line with National Guidelines as well as the development of monitoring and reporting framework for implementation of selected service standards in charters of selected service windows.

Akajemeli said that ‘’We  will work in collaboration with your Ministry to put systems/mechanisms in place to ensure  that this implementation process and standards would be  assessed intermittently  by SERVICOM Presidency and the international Review Monitors ( IRM) OGP Headquarters, Washington DC.’’

For this process to succeed, MDA’s are to identify and nominate transformers/champions of reform who are Committee members from key technical service department (Nodal Officer and MDA Performance Monitoring and Reporting Team) that will ensure standard performance implementation, monitoring and reporting with terms of reference she added.

On the part of Non – State actors, Barrister Chris Ugwuala , assured Nigerians of their commitment to work with the 7 MDA ‘s within the thematic areas of the Open Government Partnership Process in Nigeria.

In his welcome address the Honourable Minister of Transportation His Excellency, Rotimi Ameachi, said that for Nigeria to attain a system review, reformation must come from within us.

He called on Nigerians to take full responsibility for their actions by adopting attitudinal change and work towards reforming the system through value re-orientation of our processes.


Henrietta Okokon (Mrs)

Public Awareness Manager (SERVICOM)



The National Coordinator / CEO SERVICOM Mrs. Nnenna Akajemeli has called on MDA’s to improve their service delivery status in order to drive the Open Government Partnership (OGP), process.

This call was made when she made an advocacy visit to Honourable Minister of Works and Housing His Excellency Babatunde Raji Fashola in his Office during the week.

Akajemeli, while presenting her paper, stated that the aim of the visit was for total commitment and a buy-in by MDA’s to drive the Open Government Partnership initiative of the Federal Government.

According to Coordinator, the Ministry of Works and Housing is one of the  7 MDA’’s within the 7 Thematic Area of OGP and that the Ministry has been carefully chosen to lead and showcase her success stories around Customers facing areas.


She stated that SERVICOM has been chosen as a lead Agency to drive this process of Open Governance and as a leader would be engaged in taking scorecards through evidence-based reports that will create awareness and raise standards.

Furthermore, SERVICOM will carry out hands-on engagements by regularly monitoring and tracking everyone that comes to take services in your service windows, she said.

Her expectations among others are for the Ministry to render acceptable and delightful services to the Nigerian citizen, she added.

In his welcome address, the Honourable Minister His Excellency Babatunde Raji Fashola, said that his Ministry is fully committed to ensuring that we cushion in very inclusiveness in the way and manner we carry out our processes of service delivery to Nigerians.

He pledged his support to collaborate with SERVICOM to frame up in a most positive way and increase its synergy in this process.


The Federal Government of Nigeria has set a pace in its service delivery initiative by keying into citizens centered service delivery through the Open Government Partnership program (OGP).

This assertion was made by the National Coordinator / CEO SERVICOM, Mrs. Nnenna Akajemeli, during the occasion of SERVICOM’s inaugural meeting of improved service delivery workgroup with State Actors and Non-State Actors  ( Civil Society Organizations) at the headquarters’ office in Abuja.

The National Coordinator stated that the Federal Government of Nigeria is changing the narratives for the better with OGP that will bring homegrown services to the people which will act as a stimulus for quality service delivery in Nigeria.

According to her, SERVICOM’s role as the lead agency for service improvement in the OGP process is geared towards ensuring that citizens are served right at all Government service points by working with established Ministerial SERVICOM Units ( MSU’s) in all MDA’s and state government to attain this goal.


SERVICOM she said, will contribute to the improvement in the quality of public service which involves availability, efficiency, and reliability equitable without hidden costs, transparency, and accountability in 7 selected pilot MDA’s.

Akajemeli said that the 7 MDA’s involved in the OGP process will be engaged as pilot project thereafter will be rolled over to other MDA’s of the government.  The 7 MDA ‘s are the Federal Ministry of Health, Federal Ministry of Education, Federal Ministry of Agriculture and Rural Development. Federal Ministry of Power, Federal Ministry of Works and Housing, Federal Ministry of Transportation, and Federal Ministry of Aviation.

‘’We will engage and work within the four key principles areas governing the OGP process which are clearly stipulated as transparency, accountability, citizens participation and technology and innovation’’, she said.

The expected outcomes she said, will be to access transparent governance systems that are functional in these MDA’s and will be based on the demand of the public, as well as improved public servants’ value orientation and attitudinal changes significant for professionalism and excellent service delivery.

Mrs. Akajemeli urged Heads of MDA’s to pay close attention to issues bordering on staff welfare and motivation that will promote healthy competition, effective service delivery, and accountability in government.

She also called for support and professional counsel from the State Actors and Non –State Actors in the realization of the goals of the OGP and in the commitments being championed by the SERVICOM Office.

Earlier in his opening remarks, Mr. Benjamin Ogu Okolo, National Coordinator / CEO, represented by Barrister Chris Ugwuala urged participants to contribute to the successful implementation of the Commitments 15 and 16 under the service delivery process of OGP.

He further called for regular engagements, consultations, and sensitization of the OGP initiatives and for the actors involved to carry out regular reviews of the work plan and its implementation process.


                             Henrietta Okokon (Mrs)

                   Public Awareness Manager (SERVICOM)