The Episode 101 of the SERVICOM help desk Radio programme Held on the 4th of December 2019 and featured the representatives of the National Health Insurance Scheme (NHIS) to continue from where they stopped the previous day. The National Coordinator /Chief Executive of SERVICOM, Mrs Nnenna Akajemeli was represented by the Head of Operation, Mrs Jumai Abdullahi and Mr Tony Ochelebe.
Mr Abdulsalam Umar, Assistant General Manager SERVICOM in NHIS, commented on the issue of a Police Officer, Sargent Mohammed Baba Ayo with Force Number 395361 who was involved in an accident since 2011 and advised that enrolees should contact NHIS whenever they have issues.
Mr Kingsley said, the HMO that handles Nigerian Police is Police HMO so they have their own HMO that takes care of Police Officers. Dr Saladin from NHIS said the case of the Police Officer is covered under one of their packages and falls under secondary services and that NHIS has a referral protocol. The primary provider is supposed to call the Police HMO to give authorization code to refer him to a secondary health care provider which is an Orthopaedic Clinic.
Dr Saladin said they operate on the National essential drug list in NHIS which are the Generic and Branded. Mr Umar said no matter how good a system is, there is room for improvement. Most enrolees have an opinion that Generic drugs are better than Branded.