National Coordinator and Chief Executive Officer of SERVICOM, Mrs. Nnenna Akajemeli has emphasized the need for adequate and guided information to all categories of citizens of voting age ahead of the 2019 general elections.

Akajemeli who said this during an advocacy visit to Headquarters of the Independent National Electoral Commission (INEC) recently was particular on information pertaining to access to Permanent Voters’ Card (PVC) and the general electioneering processes.

SERVICOM Coordinator said the nature of services delivered by INEC necessitated a pragmatic approach in strengthening the interface between the Commission and citizens who are either voters or candidates.

“Where customers have little or no choice about the services they receive, information is one of the most powerful tools – sometimes the only tool that they have to enable them access and demand for good service”, SERVICOM Coordinator said.

As part of efforts in achieving proper information dissemination to citizens, she said there was need for establishment of customer desks in all INEC formations which should be properly manned by well-sensitized officials.

“Members of the SERVICOM Unit in INEC are capable of carrying out this function as they have been adequately trained by the SERVICOM Institute on service improvement, customer care, complaints redressal and general issues around service delivery among others”, she said while calling for more management support to the Unit.

INEC Chairman, Prof Mahmood Yakubu, represented by a National Commissioner Alhaji Baba Arfo. Shettima said the Commission fully embraces SERVICOM’s principles and is committed to building on the successes of the 2015 general elections.

“In the next two years we will be involved in continuous registration and issuance of Voters Cards, we will optimize diligence productivity of all staff and SERVICOM is one of the tools to be used”, he said.