SERVICOM INSTITUTE

Institutionalising Customer Focused Service Delivery

The SERVICOM institute is the capacity building arm of the SERVICOM office, it is a knowledge-based institute offering regular training to institutionalise the principles of SERVICOM by training and mainstreaming the basic concepts of service delivery in the public service. We have a highly committed management team with a strong history of managing and delivering high quality participatory training and working with the public service.

Who we are

The SERVICOM institute an arm of SERVICOM office, is a professionally run, knowledge-based organisation offering regular training to institutionalise the principles of SERVICOM by training and mainstreaming the basic concepts of service delivery in the public service. We have a highly committed management team with a strong history of managing and delivering high quality participatory training and working with the public service.

What we do

Our mission is to improve public services by promoting training on customer – focused service delivery for public servants and representatives of user groups. Since its establishment at the end of 2006, the institute has reached over 11,000 public servants through training workshops and awareness raising networking seminars across Nigeria, in support of SERVICOM’s work with Ministerial SERVICOM Units (MSUs) and the implementation of pilot service delivery improvement projects.

Outlook for 2018

SERVICOM institute is highly committed to taking its delivery of training to the next level, to this end we are in partnership with Public and Private Sector training outfits in Nigeria and overseas to further enhance our scope and raise our standards. As such we are pleased to offer a selection of 7 core programmes for this year, most importantly our suite of programmes is designed to foster a commitment for lasting positive attitudinal change in every individual who attends any of our workshops.

At SERVICOM institute we always endeavour to ensure that our development solutions through training and research reflects the ever-changing needs of the organisations we work with. In order to have a greater impact to meeting specific organisational capacity building needs the institute is offering a number of customized training programmes which are available on request to all Ministries, Departments and Agencies (MDAs).

We look forward to working with all MDAs in moving further towards the path of achieving service excellence and national transformation through capacity building.

Core Training Modules Available on Request

  1. Service Excellence
  2. Customer Experience Management
  3. Result Based Monitoring and Evaluation
  4. Performance Management
  5. Service Improvement Planning
  6. Service Charter Development and Implementation
  7. Leadership and Change Management
  • Please note all modules can adapted/modified to suite peculiar MDA needs

Training(s) for Newly Appointed SERVICOM Staff

  • MSU Capacity Building Workshop: Leading Change for Service Improvement
  • Customer service training for frontline officers

 

Procedure/Requirements for Customized Trainings

All requests for customized trainings should be made in writing to the National Coordinator/CEO SERVICOM office, attention Head, SERVICOM institute

  • A minimum of 10 participants for workshops held in Abuja and a minimum of 15 participants for trainings held outside Abuja.
  • Details of organising the workshop to discussed and agreed
  • Payment of prescribed or negotiated course fee at least a week before commencement of workshop
  • MDAs may wish to request for a training to proposal from the institute if required

 

Contact Details:

www.servicom.gov.ng, E-mail-Servicominstitute@gmail.com Phone: 08073803452, 08138822790